Product Care

925 sterling silver naturally develops a patina when exposed to oxygen and sulfur particles in the air, chemicals, liquids and substances from the skin. To maintain the finish, use a reducing agent, such as a silver polishing cloth or a silver dip bath. In case of heavy oxidation, sterling silver jewellery can be replated a new layer of fine silver to restore its original colour.

24ct gold vermeil is pure gold electroplated over a base of 925 sterling silver. The top layer of gold will naturally wear off over time and can be replated to restore its original colour. Gently clean your product using a soft cloth without chemicals and avoid contact with liquids.

If you receive an item classified as faulty and/or damaged, you must contact us within 7 days of receipt. All Blues's quality guarantee covers potential manufacturing defects and cannot be held responsible for defects due to:

• Failure or damage caused by improper use or carelessness e.g. cracks from adjusting cuffs too vigorously/frequently or bending of earring clasps.
• Aesthetical changes, defects and damages due to normal wear/tear and ageing e.g. scratches/scores, oxidisation of silver or fading of gold plating.

D3CLIN is not responsible for any loss of goods. If an item is malfunctioning (e.g loose earring hinge/clasp) the customer is responsible for contacting customer support when the defect is detected in order to resolve the issue.